Managed services
Improve the availability of your security ecosystem and ensure the business continuity of your security
SERMA offers you managed services that provide through-life support for your ISS, via:
- Custom monitoring of the availability of your equipment
- Incident management with a 15-minute guaranteed response time and immediate action
- Configuration changes, so that your teams no longer have to perform recurring tasks
With SERMA, take advantage of our expertise to manage your interconnections and software upgrades for your equipment
Network & Security Supervision
- Alert reporting
- Communication
- Ticket creation
Change management
- Creation
- Validation
- Production
Incident management
- Support
- Qualification
- Processing
Problem management
- Remediation plan
- Action monitoring committee
Management of maintenance and licenses
- Deadline tracking
- Renewal actions
Patch management
- Industry watch (manufacturer)
- Performance of upgrade operations
